Refunds

Refund policy

Last updated 2026-11-02

Short version: a video that fails costs you nothing, a first payment you change your mind about within 14 days comes back in full if you barely used it, and you can cancel any time.

01Failed videos

If a video fails on our side, its credits go back to your balance automatically, every time. No need to ask.

02Changed your mind

First payment for a plan (monthly, 3 months or yearly): a full refund if you ask within 14 days of paying and have used less than 10% of the credits it gave you.
Credit packs: a full refund within 14 days if you have used less than 10% of the pack.
Renewals aren't refunded. Cancel before the renewal date to avoid the next charge; you keep the credits of the period you paid for until it ends.
When a payment is refunded, the credits it gave are removed.

03Something went wrong

Charged twice, charged after you cancelled, or BanterReels didn't work for days? Write to us: we fix billing mistakes and outages with a refund or extra credits, whatever is fair.

04How to ask

Email support@banterreels.com from the email of your account, with the date of the payment. Refunds go back to the card or account you paid with, through Paddle, usually within 5 to 10 business days. Your receipt from Paddle also links to paddle.net, where you can find the order and ask for help. Where the law of your country gives you more rights (for example the EU's rules on digital purchases), those rights apply.